Conversational AI is a type of artificial intelligence (AI) that allows you to interact with computers through natural language. It’s what makes Siri, Alexa, and other virtual assistants possible–and it’s becoming increasingly popular as businesses find new ways to use this technology.
Designed to simulate how people engage in conversation
Conversational AI is a type of artificial intelligence that seeks to simulate human conversation. Conversational AI is used in customer service, customer support, and sales. It can be used to answer questions, provide information or facilitate transactions between humans and businesses.
The concept of conversational AI can be discussed through the example of an automated airline check-in kiosk at a train station or airport. When using this machine, you interact with it by speaking rather than typing like on most websites or mobile apps today. The machine listens for your voice and responds with an audible prompt as well as a text transcript of what you said so that there are no misunderstandings about what was said earlier.
Interact with customers, provide customer service and reduce costs
Businesses of all sizes can use conversational AI to interact with customers, provide customer service and reduce costs. Here are some examples of this:
- When you message your bank about a payment you made or want to make.
- When you ask for help from an airline regarding a delayed flight or request refunds for canceled flights.
- You may also have interacted with this technology in online stores, such as Amazon and Zappos, where AI chatbots help customers find products based on the information they provide in their queries.
It can act as a virtual assistant and more
You’ll also be able to interact with conversational AI using your voice, or by typing. This means that you can use it on your smartphone, computer, or smart speaker like an Amazon Echo or Google Home device. You might use this technology to assist you with your daily tasks—it could help you find a dinner recipe, answer questions about the news and weather, or even make basic decisions for you.
Conversational AI is expected to have a huge impact on your lives in the coming years because it gives you access to the information you need faster than ever before. It also provides an easy way for businesses and service providers to interact with their customers.
Conversational AI will evolve beyond basic interaction
You know that feeling when you’re having a casual conversation with someone and they ask you a question, but then they keep talking as if they’re waiting for an answer? You give them one anyway (to be polite), but it doesn’t always do much good. The person keeps asking the same question over again, even though what they asked wasn’t answered because you never had an opportunity to finish answering their original question.
That is exactly what conversational AI will be able to solve: giving people answers based on context instead of just being programmed to respond with generic responses.
Conclusion
As we move into the future of conversational AI, expect new features to emerge. With the increasing importance of this technology, you won’t be surprised when your phone starts talking to you like a real human would, or when your virtual assistant can understand the context of what you’re asking it and provide natural responses.