Conversational AI is a type of artificial intelligence (AI) that allows you to interact with computers through natural language. It’s what makes Siri, Alexa, and other virtual assistants possible–and it’s becoming increasingly popular as businesses find new ways to use this technology.
Designed to simulate how people engage in conversation
Conversational AI is a type of artificial intelligence that seeks to simulate human conversation. Conversational AI is used in customer service, customer support, and sales. It can be used to answer questions, provide information or facilitate transactions between humans and businesses.
The concept of conversational AI can be discussed through the example of an automated airline check-in kiosk at a train station or airport. When using this machine, you interact with it by speaking rather than typing like on most websites or mobile apps today. The machine listens for your voice and responds with an audible prompt as well as …